1. Overview:
Thank you for choosing our products/services at SVGPrompt. We strive to ensure that our users are satisfied with their purchase. However, if you are not entirely satisfied with your purchase, we’re here to help.
2. Eligibility for Refund:
- Premium Products: Refunds may be requested within 3 days from the date of purchase for premium products. After this period, unfortunately, we cannot offer you a refund.
- Subscription Plans: Refunds for subscription plans are subject to the terms outlined in our subscription agreement.
3. Refund Process:
To initiate a refund, please contact our support team at [email protected]. Provide your purchase details and a clear explanation of the reason for your refund request. We may request additional information to better understand your situation.
4. Approval and Processing:
Upon receipt of your refund request, we will assess its validity and notify you of the approval or rejection of your refund. If approved, the refund will be processed within 7 days, and a credit will automatically be applied to your original payment method.
5. Exclusions:
Refunds are not applicable for the following:
- Downloaded digital products (SVGs and prompts) due to their nature.
- Subscriptions that have already been renewed for the current billing cycle.
6. Subscription Cancellation:
For subscription plans, you may cancel your subscription at any time. However, cancellations made after the renewal date will not be eligible for a refund for the current billing cycle.
7. Contact Us:
If you have any questions about our refund policy, please contact us [email protected] or through our customer support portal.
8. Changes to This Policy:
We reserve the right to update or change our refund policy at any time.
Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for updates.
By making a purchase on SVGPrompt, you acknowledge and agree to this refund policy.